80% of Patients Say Digital Experience Shapes Trust: What Health Systems Need to Know
A new eHealthcare Strategy & Trends webinar with insights from Cleveland Clinic, Renown Health, SearchStax and MDRG
Wednesday | April 22, 2026| 2 p.m. Eastern
Your Presenters:
- Amanda Todorovich, Enterprise Executive Director of Digital Marketing, Cleveland Clinic
- Cristal Woodley, VP of Marketing, Renown Health
- Kristy Roldan, VP of Growth, MDRG
- Chris Pace, VP, Healthcare Industry, SearchStax Inc.
Moderated by:
- Char Wilson, Owner & Principal Consultant, Char Wilson Consulting
Trust in healthcare is under pressure — and 80% of patients would feel better about their providers if the digital experience improved.
When patients engage online, they are looking for more than information: Every digital experience, search result, navigation path, and self-service interaction either reinforces confidence or introduces doubt.
Join us April 22 to hear new consumer research and practical insights from digital leaders at The Cleveland Clinic, Renown Health, SearchStax and MDRG Research. We will examine how the website experience is shaping patient trust today and the most important enhancements you can make to remain competitive.
From the impact of site search performance to the role of personalization and first-party data, we’ll examine where digital friction erodes confidence — and where thoughtful design can rebuild it.
You will learn:
- What new research reveals about the connection between digital experience and patient trust
- How search, navigation, and self-service tools influence decision-making
- Where hospital websites unintentionally create friction
- The role of personalization and first-party data in strengthening engagement
- How to reduce call center strain while improving brand perception
Webinar at a Glance
Date: Wednesday, April 22, 2026
Time: 2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration: 60 Minutes
Cost: This event is free for members of eHealthcare Strategy & Trends.