Don’t Get Soaked: What Your Condo/HOA Needs to Know to About Who Maintains, Repairs, and Pays to Prevent and Clean Up Water Damage

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, April 16, 2026
2-3 p.m. Eastern

We can’t tell you how many requests we’ve gotten recently from HOAleader.com readers for more information on how to handle the swamp that is water damage in a community association. This is one of the most confusing and frustrating challenges that arises, not just in condos and townhomes but also in HOAs, where water from common areas creeps into and causes damage to owners’ individual units.

Sometimes documents are confusing. Sometimes they’re simply silent. Are you just supposed to wing it when it comes to who’s responsible to pay and maintain property to prevent water intrusion and to pay and fix owners’ property when water escapes into their units?

We got you.

Join this in-depth webinar on April 16 with two community association lawyers who have provided extensive guidance to their clients on these issues will walk you through the steps to take to smartly and consistently address these.

You’ll get easy-to-understand information on:

• The steps you and the owners involved should take immediately to contain the problem
• What governing documents provisions to review to determine whose job it is to maintain and repair building components that can contribute to water damage
• The provisions that will guide you in identifying who’s responsible for repairing the damaged property
• How to figure out who pays for repairs, regardless of who caused the damage
• What to do when your documents are silent on critical issues in your analysis
• What to know about owners and association insurance when it comes to getting reimbursed for the cost of repairs
• The pros and cons of association documents that allow only the association to conduct repairs but then allow the cost of those repairs to be assessed back to owners
• Tips for amending your governing documents to more clearly identify who’s responsible for what
• And much more!

In 60 quick minutes, you’ll receive a roadmap that helps you avoid confusion and tension when you’re already dealing with a stressful emergency situation. Register now for this informative event for community association board members.

80% of Patients Say Digital Experience Shapes Trust: What Health Systems Need to Know

A new eHealthcare Strategy & Trends webinar with insights from Cleveland Clinic, Renown Health, SearchStax and MDRG

Wednesday | April 22, 2026| 2 p.m. Eastern

Your Presenters:

• Amanda Todorovich, Enterprise Executive Director of Digital Marketing, Cleveland Clinic
• Cristal Woodley, VP of Marketing, Renown Health
• Kristy Roldan, VP of Growth, MDRG
• Chris Pace, VP, Healthcare Industry, SearchStax Inc.

Moderated by: 

• Char Wilson, Owner & Principal Consultant, Char Wilson Consulting

Trust in healthcare is under pressure — and 80% of patients would feel better about their providers if the digital experience improved. 

When patients engage online, they are looking for more than information: Every digital experience, search result, navigation path, and self-service interaction either reinforces confidence or introduces doubt. 

Join us April 22 to hear new consumer research and practical insights from digital leaders at The Cleveland Clinic, Renown Health, SearchStax and MDRG Research. We will examine how the website experience is shaping patient trust today and the most important enhancements you can make to remain competitive.

From the impact of site search performance to the role of personalization and first-party data, we’ll examine where digital friction erodes confidence — and where thoughtful design can rebuild it.

You will learn:

• What new research reveals about the connection between digital experience and patient trust 
• How search, navigation, and self-service tools influence decision-making 
• Where hospital websites unintentionally create friction 
• The role of personalization and first-party data in strengthening engagement 
• How to reduce call center strain while improving brand perception

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Webinar at a Glance

Date:   Wednesday, April 22, 2026
Time:  2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free for members of eHealthcare Strategy & Trends.

Sound Advice: How Award-Winning Healthcare Podcasts Build Trust and Brands

A new eHealthcare Strategy & Trends member roundtable featuring winners from the 2025 eHealthcare Leadership Awards

Tuesday | March 17, 2026 | 2 p.m. Eastern

Panelists:

• Bill Klaproth, director of marketing and production, DoctorPodcasting
• Melody Bradley, digital media supervisor, South East Georgia Health System
• Kenneth Hines, associate director, digital strategy, The Ohio State University Comprehensive Cancer Center (OSUCCC – James)
• Dr. Rita Roy, CEO, National Spine Health Foundation

Moderator:

• Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

Healthcare podcasts have moved well beyond trend status. Today, award-winning programs are shaping brand perception, deepening community trust, and extending clinical expertise far beyond the organization’s walls.

Join winners of the 2025 Leadership Awards in the Best Healthcare Podcasts category — along with industry expert and category sponsor Bill Klaproth of DoctorPodcasting — for a behind-the-scenes look at what separates good podcasts from great ones.

From oncology breakthroughs and spine health recovery stories to community-focused education, this roundtable will explore how podcasts can elevate brands, amplify expertise, and build meaningful connections.

Whether you’re launching a new show or refining an existing one, you’ll walk away with practical insights you can apply immediately.

Join us for a roundtable discussion on March 17 with industry leaders who will share best practices and practical advice.

Take advantage of this opportunity to ask questions, join the conversation, and gain practical advice and insights that you can adapt and use in your organization.

You’ll hear how leading organizations:

• Define strategy and audience before hitting “record”
• Balance clinical credibility with compelling storytelling
• Spotlight patient voices in authentic and responsible ways
• Sustain momentum month after month
• Measure success beyond downloads

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Webinar at a Glance

Date:   Tuesday, March 17, 2026
Time:  2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free for members of eHealthcare Strategy & Trends.

A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

CRM in Action: Building Smarter, More Integrated Programs

Wednesday    |   February 25, 2026    |   2 p.m. Eastern

Your Presenters:

• Laura Lee Jones, Founder & CEO of LionShare
• Kelly Faley, Principal, Kelly Faley Consulting LLC
• Denise Davis, Vice President, Marketing Technology & Operations, Emory Healthcare
• Craig Kartchner, Chief Marketing & Customer Engagement Officer, HonorHealth

Moderated by:

• Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

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Sponsored by:

This event is free to attend thanks to our event sponsor.

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Healthcare marketers are under increasing pressure to show results, but CRM programs still struggle to deliver on their full potential. In this expert panel, four industry leaders return to share new insights, lessons learned, and evolving strategies for turning CRM into an enterprise growth engine.

From operational readiness to data governance and cross-functional alignment, we’ll explore what it really takes to build CRM programs that move the needle across patient engagement, referral growth, and system-wide visibility.

In this webinar, you’ll learn how to:

• Identify and prioritize CRM use cases that align with organizational goals, including growth, retention, and value-based care initiatives

• Avoid common data and campaign missteps by improving integration and governance

• Design CRM strategies that engage both consumers and referring physicians

• Build the cross-functional alignment needed for long-term success

• Translate insights into action, whether you’re launching, scaling, or refining your CRM

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Webinar at a Glance

Date:   Wednesday, February 25, 2026
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend, thanks to our event sponsor.

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Can’t attend on February 25?
Register now and get the webinar recording to view at your convenience.
Everyone who registers will be sent a link to the webinar recording after the event.

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The Future of Hospital Websites

A virtual summit for healthcare marketers and digital strategists from eHealthcare Strategy & Trends

March 9-13, 2026

Hospital and health system websites are evolving faster than ever. 

From AI Overviews reshaping search visibility to the rise of composable CMS platforms, digital teams are under pressure to keep pace with consumer expectations, compliance, and ROI demands. 

The Future of Hospital Websites Virtual Summit brings together experts and peers for a week of practical, one-hour sessions that explore the strategies, technologies, and governance models you need to build a flexible, patient-centered digital front door. 

Join us for a full week of programming for marketing and digital leaders at hospitals, health systems, and other healthcare provider organizations.

Agenda at a glance

Day 1: Monday, March 9
Keynote Panel with Health System Leaders

2:00 p.m. Eastern

The Next Generation of Hospital Websites

Panelists:

• Adrienne Woods, Vice President, Consumer Engagement, Hackensack Meridian Health
• Jeff Stewart, VP, Strategic Marketing, CHRISTUS Health
• Mona Baset, Vice President, Digital Engagement, Intermountain Health

Moderated by:

• Jane Weber Brubaker, Executive Editor, Plain-English Health Care

Day 2: Tuesday, March 10
Strategy & Vision

1:00 p.m. to 2:00 p.m. Eastern

Rethinking the Healthcare Websites

Panelists:

• Cynthia Li, Vice President, Client Partnership, Huge
• TJ Kottenstette, Digital Strategist, The Kids Mental Health Foundation, Nationwide Children’s Hospital

Moderated by:

• Susan Dubuque, Contributing Editor, eHealthcare Strategy & Trends and Co-Chair, 2025 eHealthcare Leadership Awards

2:30 p.m. to 3:30 p.m. Eastern

Design, UX, and Access to Care: Why Compliance Is Only the Beginning

Panelists:

• Diane Hammons, Director of Digital Engagement, WG Content 
• Ben Cash, CEO, Reason One
• Andy Lyons, Interim Vice President & Chief Marketing and Digital Officer, Roper St. Francis Healthcare
• Kayla Saturday, Director, Digital Experience & Integration, Emory Healthcare

Moderated by:

• Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C 

Day 3: Wednesday, March 11
Content & Search

1:00 p.m. to 2:00 p.m. Eastern

How Content Informs Digital Transformation

Panelists:

• Heather Linder, VP, Brand and Growth Marketing, OU Health
• Kalee Hildreth, Senior Digital Content Strategist, UChicago Medicine

Moderated by:

• Ahava Leibtag, President, Aha Media Group 

2:30 p.m. to 3:30 p.m. Eastern

Ask Us Anything: AI Search + the Future of Website Content

Panelists:

• Amanda Todorovich, Enterprise Executive Director, Digital Marketing Cleveland Clinic 
• Ahava Leibtag, founder and CEO, Aha Media Group 

Moderated by:

• Lacey Reichwald, Aha Media Group, as moderator

Day 4: Thursday, March 12
Technology & Infrastructure

1:00 p.m. to 2:00 p.m. Eastern

Creating Flexible Hospital Websites That Grow with Your Organization

Panelists:

• Meghan Eddy Crombie, Senior Enterprise Account Executive, Optimizely
• David Sturtz, Senior Vice President of Product, Geonetric
• Jon Catanese, Manager Digital Communications, MetroHealth
• Aaron Watkins, AVP, Digital Strategy, NorthBay Health

Moderated by:

• Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C 

2:30 p.m. to 3:30 p.m. Eastern

From Silo to System: Building a Scalable Location Strategy That Improves Findability

Panelists:

• Ben Dillon, CEO, Geonetric 
• Mandi Graham, Application Analyst IV, Billings Clinic
• Jeff Giffin, Digital Marketing Liaison, Billings Clinic

Moderated by:

• Therese Lockemy, Founder and CEO, Inner Path Digital, L.L.C 

Day 5: Friday, March 13
Closing Keynote

2:30 p.m. to 3:30 p.m. Eastern

Platinum Playbook: An Inside Look at Award-Winning Hospital Websites

Panelists:

• Carolina Anthony, Executive Director, Digital Marketing, AdventHealth
• Laura Housholder, Digital Marketing Manager, Children’s Nebraska

Moderated by:

• Jane Weber Brubaker, Executive Editor, Plain-English Health Care

The 12 Most Pressing Issues for Condo/HOA Boards In the New Year

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, December 18, 2025
2-3 p.m. Eastern

Free Member Webinar Members can register for this event at no cost by clicking register now. Not a member yet? Just sign up for a free 7-day trial, and then register here.

The condo and HOA world is going through huge upheaval, from increased insurance costs to tighter requirements on reserves and maintenance to the use of artificial intelligence to both benefit and to attack boards.

The coming year promises to be just as intense. That’s why the best-run boards are working now to prepare their condo/HOA for the issues they’re most likely to face in the coming year.

We can help you identify and prepare for the challenges of 2026. Join us for a must-attend webinar on December 18. You’ll hear four community association experts with decades of experience discuss the trends they expect to be front and center in 2026, along with what you need to know to ensure you’re ahead of the curve instead of constantly putting out fires.

Here are 12 hot topics our experts are tracking for their clients:

1. What to know about the dramatic rise in recalls and contested elections, including how to prevent them with smart, proactive steps early rather than after-the-fact damage control
2. What you need to know about owners unleashing artificial intelligence on both boards and their association attorneys
3. The tactics boards are using to stay insured without breaking the bank
4. Why you should be preparing for increased delinquencies, including implementing or updating your collection policy
5. How to handle owners’ more-frequent records requests and demands for transparency
6. Tips for addressing your aging infrastructure without creating a financial crisis
7. Why California’s new law capping most condo/HOA fines at $100 is both a horror story and a heads up for boards nationwide about the importance of being aware of what’s happening in your state and local governments
8. Tactics for conveying bad news—perhaps assessment increases or special assessments—to your owners without facing mutiny and over-the-top anger
9. Why regulatory complaints against condos and HOAs are on the rise (spoiler alert: they’re relatively cheap or even free to file) and best practices and steps for dealing with those that will inevitably be filed against your association
10. How some California condo and HOA boards learned hard lessons after the “damage and destruction” language of their governing documents became an issue after wildfires
11. How technology is affecting condo and HOA notices—can you just email notices for such things as your annual membership meeting to members to save time and costs of postage?
12. When trying to curb attorneys’ fees can backfire and even lead to criminal penalties against your board members

In 60 information-packed minutes, you’ll get the information you need to ensure that 2026 is your association’s best and most positive year ever. Register now for this informative event for community association board members.

AI in Senior Living Sales and Marketing: Key Trends to Watch in 2026 

A new webinar for executives, administrators, directors and other care leaders at senior care and LTC facilities. 

Wednesday    |    December 17, 2025   |    2 p.m. Eastern  

Panelists: 

• Cara Cassner, Director of Marketing at The Kendal Corporation
• Jordan Mabry, Enterprise Account Executive

AI is no longer a futuristic concept—it’s becoming a 2026 reality for senior living sales and marketing teams. Communities that begin adapting now will be better positioned to grow occupancy, meet rising family expectations, and stay ahead in a competitive market.

In this webinar, industry experts will discuss the top AI trends transforming senior living sales and marketing. You’ll hear how forward-thinking organizations are using AI to better understand family needs, boost occupancy, and increase sales and marketing effectiveness.

What you’ll learn:

• How AI search is changing consumer behavior—and how communities can capture attention through AI search results
• The most promising applications of AI in senior living that forward-looking communities are beginning to explore
• How AI call insights can help sales and marketing teams understand families’ needs more deeply
• Balancing efficiency with empathy when testing AI call agents
• Common pitfalls to avoid when piloting or scaling AI in senior living

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Webinar at a Glance

Date:   Wednesday, December 17, 2025
Time:  2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend thanks to our event sponsor.

AI in Healthcare Marketing Week

A virtual summit for healthcare marketers and digital strategists
from eHealthcare Strategy & Trends

December 8-12, 2025

Artificial intelligence is transforming every aspect of healthcare, but what does that really mean for marketing?

From predictive modeling to generative content, AI has the potential to reshape how health systems engage consumers, manage campaigns, and allocate resources. But for senior marketing leaders, the path forward isn’t about shiny new objects — it’s about strategy, structure, and scalability.

Join us for a full week of programming for marketing and digital leaders at hospitals, health systems, and other healthcare provider organizations.

Whether you’re building your first use case or shaping a system-wide roadmap, this virtual summit will help you move toward meaningful, mission-aligned implementation. 

Agenda at a glance

Day 1: Monday, Dec. 8

2 – 3 p.m. Eastern: Panel Discussion

Keynote Panel: Inside the Real-World AI Playbooks of Leading Health Systems

Learn What’s Working and What’s Next from Marketers Implementing AI at Scale

Panelists: 

• Val Lopez, Assistant Vice President, Marketing Operations, Baptist Health South Florida
• Lisa D. Mason, AVP of Product Design and Insights, Providence
• Amanda Todorovich, Enterprise Executive Director, Digital Marketing, Cleveland Clinic
• Stephanie Wierwille, EVP, Engagement, BPD

View full description »

Day 2: Tuesday, Dec. 9

1 – 2 p.m. Eastern: Panel Discussion

AI and Content: Turning Generative Tools into a Scalable Strategy

Panelists:

• Emily Baker, AVP, Engagement Strategy, BPD
• Matt Cyr, Founder & President, Loop AI Agency
• Allie Karas, Senior Vice President of Content, MJH Life Sciences
• Carolina Anthony, Digital Marketing Strategist & Community Advocate, AdventHealth

2:30 – 3:30 p.m. Eastern: 

Consumer Behavior in the Age of AI Search: How to Make Your Content Seen and Trusted

Presenters: 

• Lacey Reichwald, Director of Marketing, Aha Media Group
• Robbie Schneider, SMS, Franciscan Health

Session Sponsor: Aha Media 

Day 3: Wednesday, Dec. 10

1 – 2 p.m. Eastern: Panel Discussion

Delivering on the Promise of Data-Driven Transformation

Panelists: 

• Anthony Cadieux, VP of Performance Marketing, AdventHealth 
• Anne DiNapoli Block, Managing Director, Data Solutions & Analytics, BPD 
• Brian Gresh, Vice President, Chief Marketing & Communications Officer
• Amber Welch, VP, Marketing and Digital Platforms, Ochsner Health

2:30 – 3:30 p.m. Eastern: Case Studies

Panelists: 

• John Davey, VP, Marketing Technology, Mount Sinai Health System
• Tara Nooteboom, Director of Consumer Digital Strategy, UCI Health 
• Micha Siegel, Director, Product Innovation and Strategy, BPD

Day 4: Thursday, Dec. 11

1 – 2 p.m. Eastern: Panel Discussion

AI Agents and Workflow Optimization: From Idea to Impact

Panelists: 

• Matt Cyr, Founder & President, Loop AI Agency
• Carrie Liken, Strategic Account Executive, Snowflake
• Victor Reiss, Chief Consumer Officer, UNC Health

2:30 – 3:30 p.m. Eastern: Case Studies

Panelists: 

• Andrew Chang, Chief Marketing Officer, UChicago Medicine
• Chris Hemphill, Founder and Head of Applied Data Science & AI Modular Feedback
• Paul Lambson, Assistant Vice President, Consumer Technology, Northwell Health

Day 5: Friday, Dec. 12

1 – 2 p.m. Eastern: Panel Discussion

Enterprise Design for AI

Panelists:

• Victoria Davis, Group Account Director, BPD
• Christine Kotler, Chief Marketing and Communications Officer, Baptist Health South Florida
• Pam Landis, VP, Digital Engagement, Hackensack Meridian

2:30 – 3:30 p.m. Eastern

Closing Keynote: The Einstein Divide
Transforming Marketing & Communications in an AI Era

Panelists:

• Jason Lesandrini, Assistant VP of Ethics, Wellstar Health System
• Sameer Sethi, Chief Analytics Officer, Hackensack Meridian
• Stephanie Wierwille, EVP, Engagement, BPD

The Labor Cost Leak: Uncovering Hidden Costs in Your Senior Care Organization

A new webinar for executives, administrators, directors and other care leaders at senior care and LTC facilities. 

Wednesday    |    December 3, 2025   |    2 p.m. Eastern  

Moderator: 

• Paige Cerulli, Author & Editor at I Advance Senior Care

Panelists: 

• Thomas VanAntwerp, Senior Director of Solutions Consulting, Smartlinx
• Jennifer Mills, Director of Marketing, Smartlinx

The high costs of running a senior care organization today aren’t all visible. This session dives deep into the often-overlooked, hidden labor costs that are silently eroding your bottom line and directly fueling workforce burnout and instability.

From constant, expensive overtime and inefficient scheduling to the true financial and human cost of high staff turnover and over-reliance on premium-rate external agencies, these labor leaks are damaging your team’s morale and your organization’s long-term health.

Join us to learn specific, actionable strategies for leveraging data analytics and modern workforce management technology to gain a crystal-clear view of these hidden expenses.

Discover how successful senior care operators are moving beyond spreadsheets to uncover, measure, and proactively eliminate these costs, leading to a more engaged workforce and a stronger financial foundation.

Key Takeaways:

• Identify the most common “hidden” labor cost leaks in senior care.
• Learn how data-driven workforce technology provides the necessary insights to expose costly patterns.
• Implement strategies to optimize staff utilization and reduce dependency on expensive external agencies.
• Understand the true cost of turnover and benchmark your retention strategy for measurable savings. 

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Webinar at a Glance

Date:   Wednesday, December 3, 2025
Time:  2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend thanks to our event sponsor.

Transforming Patient Acquisition with AI-Powered Conversation Intelligence

Discover how Emory Healthcare and University Hospitals connect the dots between digital touchpoints and phone conversations, creating seamless experiences that drive patient acquisition and retention.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and growth leaders

Tuesday | November 18, 2025 | 2 p.m. Eastern

Your Presenters:

• Allyzon Zahorcak, Director, Performance Marketing, Emory Healthcare
• Noah Brooks, Manager of Analytics & Strategy, University Hospitals
• Lyndey Brock, Director of Account Management Health, Healthcare Vertical, Invoca

Moderated by: 

• Jane Weber Brubaker, Executive Editor, Plain-English Health Care 

The patient journey typically begins with a digital interaction — a paid ad, a web search, a social media post — and culminates in a phone call.

But without access to real-time data about the caller, marketers are flying blind. The result can be a disconnected experience for the patient and a missed opportunity for your brand.

In this webinar, we’ll show you how Invoca’s AI-led technology helps marketing teams at Emory Healthcare and University Hospitals gain visibility into the entire patient journey — enabling them to create seamless, empathetic experiences that drive conversions.

Join us for this free webinar on Tuesday November 18, 2025, at 2:00 p.m. and learn how AI-powered call analytics can help you optimize your marketing spend and drive operational efficiencies.

You’ll Learn:

• How to track call conversions back to the exact ad or keyword that drove them.
• How you can automate bidding strategies and optimize for high-value patient calls.
• How to improve your website by understanding which interactions led to calls.
• How to use digital intent data to route callers to the most qualified agent or care location, improving first-call resolution.

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Webinar at a Glance

Date:   Tuesday, November 18, 2025
Time:  2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend thanks to our event sponsor.