CRM: How to Optimize Your Tech Stack to Attract and Retain Patients

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists 

Wednesday  |  October 9, 2024   |  2 p.m. Eastern

Effective use of CRM systems contributes to new patient acquisition, patient satisfaction, and operational efficiency. Learn from health system digital engagement leaders how you can leverage CRM solutions and achieve success in your organization.

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Your Presenters:

• Mike Sonnentag, Senior Service Line Marketing Strategist, Virtua Health
• Seth Kaplan, Director, Marketing and Customer Engagement, HonorHealth
• Ross Therrien, Enterprise Account Executive (Healthcare), LeadSquared

Moderated by:

• Jane Weber Brubaker, Executive Editor, Plain-English Health Care

It takes a strategic mindset, clean, well-managed data, and the right technology platform to run a successful Customer Relationship Management (CRM) program, whether you’re seeking growth from existing patients or new patients.

It’s been a heavy lift for many health systems. It’s tempting to look to your electronic health records system as the one solution you’ll need for patient outreach, but your EHR on its own may not be enough to support growth-related initiatives like new patient acquisition.

Join us for a free webinar on Wednesday October 9 at 2 p.m. ET where our expert panel will discuss the challenges and opportunities of using CRM solutions to enhance customer loyalty and achieve business results. You’ll discover how your organization can drive growth, deliver comprehensive, patient-centered care, and stay competitive in today’s rapidly changing healthcare environment.

You’ll learn:

• Why an EHR system alone may not be enough
• How Virtua Health uses the CRM to uncover opportunities for service line growth
• How HonorHealth’s CRM team reaches out to internal clients as strategic partners
• How integrated systems enable data sharing and improve care coordination
• How you can use CRM solutions to manage patient and prospect relationships across multiple touchpoints.

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Webinar at a Glance

Date:   Wednesday, October 9, 2024
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:  This event is free to attend thanks to our event sponsor.

Provider Data Management: The Foundation for a Supercharged Marketing Strategy

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists

Thursday  |  September 12, 2024   |  2 p.m. Eastern

Patients benefit — and so does your organization — when you manage provider data properly. Accurate and complete clinical taxonomy makes website searches for patient care more efficient, leading to more appointments. In this webinar, you’ll learn how an organization with over 300 medical practice locations and thousands of providers across three states built the baseline data structure necessary to expand access to care and achieve the health system’s business objectives.

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Your Presenters:

• Stephanie Scotto, MHA, Senior Manager, Web Operations VillageMD, Summit Health, CityMD
• Rachelle Montano, MS, RD, MBA, Vice President, Clinical Strategy, Loyal

Just as building a house requires a strong foundation, so does successful implementation of any healthcare marketing strategy. Organizing and accessing comprehensive and accurate information about complex health system providers and locations is required to support the structural integrity of healthcare marketing goals, strategies, and business objectives. When you manage provider data properly, including accurate and complete clinical taxonomy to make searches more efficient, patients benefit — and so does your organization. 

Healthcare systems require the right foundational tools for managing the complex data about their numerous locations, providers, and insurance carriers, so patients can get seamless, unified, and consistent results across their digital healthcare journey. 

Much like needing a clear and accurate blueprint for a successful build, clinical taxonomy is a key part of the necessary data management foundation to improve patient access as well as achieve business objectives and marketing goals. This enriches and enhances provider data, providing better search capabilities and results, which guides and connects patients to the most appropriate care for their needs. 

Summit Health in the New York Metro Area, brought all its provider data into one platform, enriched it with clinical taxonomy, and now has the solid foundation and structure to easily and quickly keep it up to date. This has enabled the Summit Health team to give patients a better experience and achieve specific business goals. 

Join us for a free webinar on Thursday September 12 at 2 p.m. ET to discover how Summit Health improved provider data management and how it enables more patients to find and access care — and how you can too.
You’ll learn:

• Why having all provider data in a single, unified platform, is the key to a powerful marketing strategy
• How clinical taxonomy can enhance and connect patients to the most appropriate care provider
• Best practice takeaways from Summit Health for other health systems considering leveling-up their provider data management tools to achieve business objectives.

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Webinar at a Glance

Date:   Thursday, September 12, 2024
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:  This event is free to attend thanks to our event sponsor.

HOA Reserves, Assessments, Loans, and More: Are You Managing Your Condo/HOA’s Finances Wisely?

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, Sept. 5, 2024
2-3 p.m. Eastern

Are your reserves fully funded? When was the last time you increased your assessments? When was the last time you passed a special assessment?

More importantly: Are you hesitant to fully fund reserves or increase assessments because of the backlash you predict from owners?

The financial side of your role as a condo/HOA board member doesn’t have to be filled with tension and angst. Join us for a one-hour webinar on September 5 led by three community association experts—one a manager, one a lawyer, and one a reserves analyst—guaranteed to help you fund your association’s reserves and make other wise financial decisions.

You’ll walk away knowing today’s best practices when it comes to HOA reserves, loans, and how to pay for needed maintenance, repairs, and everyday HOA operations.

You’ll learn:

• Why condos and HOAs need reserves, including why your owners should be fully behind your efforts to adequately fund them
• What you need to know about how a reserve study is conducted—what physically does it cover, and what financially does it cover?
• Why you should create a reserve study policy, and what you should include in it
• The roles of loans and special assessments in your condo/HOA’s financial planning
• Steps you can take today to begin budgeting (for reserves and for your community’s operations) better
• The most common mistakes boards make when budgeting, handling and managing reserves, and communicating to owners on financial issues
• And much more!

After just one hour, you’ll know the HOA industry’s best practices when it comes to money matters at your HOA. Register now for this informative event for community association board members.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists

Wednesday  |  August 28, 2024   |  2 p.m. Eastern

The digital content landscape is evolving rapidly. With the rise of zero-click searches and AI-driven overviews, traditional SEO strategies are being upended. Join us to learn how leading healthcare organizations are adapting to stay ahead — and how you can too.

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Your Presenters:

• Leslie Cozatt, Executive Marketing Consultant, Providence
• Laura Kuechenmeister, Corporate Director of Content Marketing & Design, Emory Healthcare
• Kirsten Lecky, EVP Insights and Growth, WG Content
• Bridget Reuter, Service Line Marketing Manager, Virtua Health

The search landscape has been shifting for years, with more than 50% of Google searches resulting in zero clicks as early as June 2019. Today, nearly 60% of searches end without a click, necessitating innovative strategies to attract and engage audiences. 

This webinar will delve into how healthcare marketers are rethinking their digital content approaches to thrive in this new reality.

Join us to hear from these powerhouse healthcare brands that are successfully adapting their strategies:

• Emory Healthcare: Discover how Emory is leveraging immersive storytelling to captivate and engage their audience. Laura Kuechenmeister, Corporate Director of Content Marketing & Design, will share insights on building a digital storytelling system that inspires action.
  
• Providence: Leslie Cozatt, Executive Marketing Consultant, will discuss the evolution of blogs from awareness-building tools to thought leadership platforms driven by subject matter experts (SMEs). Learn how curated and personalized email campaigns are becoming essential in this new digital landscape.
  
• Virtua Health: Bridget Reuter, Service Line Marketing Manager, will highlight the use of predictive AI and electronic medical records (EMR) in targeted email marketing. See how data-driven strategies are enhancing patient engagement and achieving measurable results.
  
• WG Content: Kirsten Lecky, EVP, Insights and Growth will provide an overview of the big picture in digital content shifts across hundreds of clients and thousands of projects. She’ll share what content trends are emerging and where organizations are investing.

Join us Wednesday, August 28 where you’ll hear these insights and much more! 

Don’t miss this opportunity to stay ahead in the ever-changing digital content landscape.

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Webinar at a Glance

Date:   Wednesday, August 28, 2024
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:  This event is free to attend thanks to our event sponsor.

A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

Inside the Mind of Today’s Healthcare Consumer: Comprehensive Study Offers Insights for Marketers

Understand the mindset of today’s healthcare consumer and how to more effectively communicate with them. Gain insights to inform your marketing plans. Join us for a free webinar to hear the latest on what consumers really think from the 12th annual Klein & Partners National Consumer Insights Study (NCIS).

Wednesday    |   July 17, 2024    |   2 p.m. Eastern

Your Presenter:
Rob Klein
Founder & CEO, Klein & Partners

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Sponsored by:

This event is free to attend thanks to our event sponsor.

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Understanding consumer preferences and behaviors has become paramount for healthcare marketers. Gone are the days when consumers passively accept healthcare recommendations. Today’s consumers are well-informed, discerning, and demand personalized experiences tailored to their unique needs.

This shift towards healthcare consumerism makes it essential to understand the mindset and expectations of the modern healthcare consumer.

The Klein & Partners National Consumer Insights Study conducted a comprehensive survey of 1,000 adult healthcare decision-makers across the country, exploring a wide array of topics.

The study offers valuable insights into the preferences, behaviors, and perceptions of individuals responsible for making healthcare decisions, providing a nuanced understanding of the evolving landscape of healthcare consumerism.

Join us for a free webinar on July 17 to get a comprehensive overview of the study, highlighting the invaluable national insights and year-over-year trends that will enable you to make better-informed decisions and tailor your marketing for maximum effectiveness.

You’ll learn:

• Why creating loyalty at the PCP level is key to brand stability and growth
• How to attract Gen Z as a ‘future’ customer? (Hint: Brands must invest in people before people invest in brands)
• The reality of consumer reactions to AI in healthcare
• Who is on the digital healthcare highway and what are they doing now
• What is COVID-brain in the non-clinical sense, and what it means for your marketing
• And much more!

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Webinar at a Glance

Date:   Wednesday, July 17, 2024
Time:   2:00 P.M. Eastern, 1:00 P.M. Central, 12:00 P.M. Mountain, 11:00 A.M. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend, thanks to our event sponsor.

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Can’t attend on July 17?
Register now and get the webinar recording to view at your convenience.
Everyone who registers will be sent a link to the webinar recording after the event.

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What You Must Know to Prevent and Resolve Neighbor-to-Neighbor Disputes—Including When to Act and Not to Act

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, July 11, 2024
2-3 p.m. Eastern

Even in the best-run communities, neighbors will have disputes. And sometimes neighbor-to-neighbor disputes are your business—though it’s not always easy to know when that’s the case.

Join us for a must-attend webinar on July 11 where you’ll hear from community association lawyers with decades of experience in advising associations on how the landscape has changed in the past decade over when boards need to step into owners’ battles with their neighbors.

You’ll learn:

• How to distinguish between a neighbor-to-neighbor dispute and one actually involving the association—and why it matters
• Why it’s important to keep an eye on owners’ skirmishes to ensure that the association knows when to step in as disputes evolve
• The U.S. Department of Housing and Urban Development’s guidance issued in 2016 requiring community associations to act, even if it appears a clash involves only residents, not the association
• What HUD’s rule requires of an association in resolving residents’ wars, including examples of comments or behavior based on race, sexual orientation, nation of origin, or other discriminatory factors that could trigger the association’s duty to act
• Tips for heading off on-the-ground disputes among neighbors
• Tactics for de-escalating conflict to ensure all residents feel secure in the neighborhood

In just 60 minutes, you’ll get the information you need to know when and how to act when neighbors are in conflict. Register now for this informative event for community association board members.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists

Wednesday | June 5, 2024 | 2 p.m. Eastern

In this webinar a panel of digital marketing and technology experts, including leaders from award-winning health systems, will share how they achieve success for their organizations, and how you can, too.

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Your Presenters:

• Kevin Smith, Assistant Vice President, Digital Engagement, Baptist Health (KY)
• Matt Schwabel, Executive Director, Marketing Technology & Operations, UNC Health
• Michael Kincaid, Chief Technology Officer, Reason One
• Stephen Barry, Product Owner, Lee Health

Moderated by:

• Jane Weber Brubaker, Executive Editor, Plain-English Health care

Many healthcare organizations are grappling with how to future-proof their websites in the aftermath of the pandemic and in light of the recent HHS guidance regarding HIPAA compliance for websites. Key questions to consider include:

Does your website provide a consumer-focused experience?
Is the technology HIPAA-compliant and adaptable?
Does your website empower users to engage, with tools like self-scheduling, symptom-checking, and finding a doctor by location?

If not, you may need a major site redesign. But what’s the best approach? Should you start from scratch and re-platform? Or can you replace parts of your stack with solutions that better meet your organization’s needs? Is a composable tech stack with interchangeable solutions a better way to ensure your website meets the needs of your organization?

Join us for a free webinar on Wednesday June 5 at 2 p.m. Eastern where you’ll hear from technology and digital marketing leaders including Best Site Design Platinum Award winners from the 2023 eHealthcare Leadership Awards.

You’ll learn:

• How to evaluate your current state and define the desired future state
• Considerations for selecting the right technology
• Best practices for gaining buy-in from stakeholders
• How to develop a plan and timeline
• Why a web steering committee is essential
• How to measure success
• And much much more!

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Webinar at a Glance

Date:   Wednesday, June 5, 2024
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:  This event is free to attend thanks to our event sponsor.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists 

Tuesday   |    May 14, 2024   |    2 P.M. Eastern 

With AI, new HHS Guidance and post-pandemic budgets, healthcare marketing is changing rapidly. Join us for a free webinar to learn digital strategy insights from a new survey of healthcare organizations and their partners.

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Your Presenter:

• Ben Dillon, Chief Executive Officer, Geonetric

The digital marketing divide is widening, with some organizations prioritizing transformation while others focus on cost-cutting measures.  

The Digital Healthcare Marketing Trends survey, sponsored by Geonetric and eHealthcare Strategy & Trends, returns with insights into how organizations are crafting their digital strategy, including budgets, investments and marketing channel importance.  
 
Join us for our SNEAK PEEK webinar to discover today’s healthcare trends and receive critical benchmarking information as you plan your own digital strategy efforts.
 
Based on these findings, this free webinar will give marketers the insights you need to stay on top of how the healthcare marketing industry is changing.

You’ll Learn:

• Where budgets and staffing are being adjusted after healthcare’s post-pandemic financial crisis
  
• What digital investments health systems are prioritizing in the coming year
  
• How health systems are adapting to the recent HIPAA guidance on marketing tracking technology
  
• The variety of ways healthcare marketers are using generative AI tools and the barriers that exist
  
• And much more!

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Webinar at a Glance

Date:   Tuesday, May 14, 2024
Time:   2:00 P.M. Eastern, 1:00 P.M. Central, 12:00 P.M. Mountain, 11:00 A.M. Pacific
Duration:   60 Minutes
Cost:  Free, thanks to our event sponsors.

How to Make Your Architectural Review Committee More Fair and Effective

An HOAleader.com Webinar for Condo and HOA Boards

Wednesday, May 15, 2024
2-3 p.m. Eastern

A North Carolina case, Duff v. The Sanctuary at Lake Wylie Property Owners Association, sums up the challenges with architectural review committees—they often don’t have great policies and procedures, and they can get your condo or HOA into big legal trouble.

In Duff, the court held that an HOA’s ARC essentially put homeowners through the motions with no intention of approving their architectural requests. That arbitrariness cost the HOA dearly—$70,000 in punitive damages alone.

Duff isn’t the first case in which an ARC acted improperly, and it won’t be the last. But we can help you ensure your community’s ARC doesn’t land your association in similarly choppy waters—and we can help you tackle the new questions ARCs face today as a result of challenges triggered by new focus on structural issues as a result of the Surfside, Fla., condo collapse.

Join us for an in-depth webinar on May 15, when two community association lawyers will help you understand how you can strengthen your ARC to ensure fewer headaches, happier owners, and a fairer, more consistent outcome.

You’ll get clear and helpful information on:

• The many different ways governing documents address architectural review (some allow broad powers, others less, some have a separate and independent committee, others don’t)
• A review of a few cases in various states showing the ways ARCs got community associations in legal trouble
• Who should be on your ARC and whether you can make changes whenever you think it would improve your processes
• How to determine which architectural changes need to be approved by your ARC and which don’t—and whether that standard has changed today temporarily or permanently as a result of scrutiny post-Surfside
• The factors the ARC should consider in reviewing requests—every single time they get a request, along with tips for reviewing applications
• Whether your ARC or board can control or influence owners’ decisions about whether they can have workers on site inside and outside their homes, and when it might be wise to do so, if it’s possible
• How you and your ARC members can improve consistency and predictability for owners by creating a historical record to ensure ARC members today, and those in five years, are aware of past decisions
• How owners can appeal ARC decisions
• Dos and don’ts when it comes to ARC practices
• And much more!

In one hour, you’ll receive information you can implement immediately to ensure your ARC operates professionally and consistently—and ultimately that your owners will understand and respect your ARC’s decisions. Register now for this informative event for community association board members.

A new eHealthcare Strategy & Trends webinar for healthcare marketers and strategists 

Thursday  |  April 25, 2024   |  2 P.M. Eastern

CRM is evolving, enabling healthcare leaders to synchronize and prioritize high-value communications that drive profitability and support patients on their healthcare journey. If you’re on a plateau between the promise of CRM and the reality, this webinar will help you understand how to reach new heights.

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Your Presenter:

• Abhi Sharma, Chief Product Officer, Loyal

There’s a shift going on in healthcare organizations. CRM is no longer a technology solution used exclusively by marketers for patient acquisition — and that’s a good thing.

Call center reps, service line leaders, population health teams, and others are increasingly communicating with patients and consumers — reminding them of upcoming appointments, informing them of screenings that are due or past due, sending pre-op or discharge instructions, and more.

What’s the best way for healthcare organizations to manage patient and consumer communications across the enterprise? How can leaders gain visibility across each area?

Join us for a free webinar on Thursday April 25 at 2 p.m. ET to hear from a top industry expert who will share how CRM has evolved and discuss best practices that can help your organization take full advantage of state-of-the-art CRM capabilities.

You’ll learn:

• What the current state of CRM is in healthcare, and why it often falls short.
• How to structure CRM for enterprise-wide success.
• Best practices for implementation, governance, and strategy.
• How to set priorities that align with the strategic plan when launching campaigns.
• How a CRM can scale communications using real-time data and rules-based automated campaigns.
• What to consider when choosing a CRM solution.

And much much more!

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Webinar at a Glance

Date:   Thursday, April 25, 2024
Time:   2:00 P.M. Eastern, 1:00 P.M. Central, 12:00 P.M. Mountain, 11:00 A.M. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend thanks to our event sponsor.