Your Condo/HOA’s Key Service Providers: How to Cultivate Relationships That Help You Avoid Higher Costs, Disruption, and a Breach of Your Fiduciary Duties

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, August 6, 2026
2-3 p.m. Eastern

If you’re like just about every condo and HOA nationwide, you’ve been hit with higher costs from your landscaper, your trash and recycling collectors, your management company, your association attorneys. We could go on and on. Seriously, which of your vendors hasn’t raised its costs?

But could your board’s actions be making your financial challenges worse?

The best boards are minimizing today’s financial pain by focusing on building long-term relationships with their primary service providers—and it’s paying off. They’re getting cost savings that vendors provide only to their best customers. They’re also avoiding the stress and hassle of being forced to seek bids from new vendors because relationships have soured.

And when was the last time you were forced to switch to a new vendor and ended up paying less under your new contract?

Join HOAleader.com’s August 6 webinar with two community association experts who have personal, first-hand experience with clients who are smartly managing vendor relationships in ways that save their association big money and reduce their own headaches as board members. These two veteran industry leaders will cover:

• Why building long-term, respectful relationships with your service providers literally saves your community money
• Why vendors are firing more clients than ever and how that translates into higher costs for your community and more stress for you as a board member
• How your behavior with service providers may be a breach of your fiduciary duties as a board member
• The actions that can transform your board from one that vendors want to work with and will give preferred pricing to and one that vendors dread working with and, as a result, charge more for
• Proactive steps you can take with every service provider to build an effective, long-term relationship—plus steps you should always think twice before taking

In just one hour, you’ll get actionable information you need to control your community’s costs and reduce your stress as a board member.

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How Do Webinars Work?

A webinar is remarkably cost-effective and convenient. You participate from your home or office, using a regular telephone and a computer with an Internet connection. You have no travel costs, hassle, or commute time.

Plus, for one low price, you can get as many people on your condo or HOA board to participate as you can fit around a speakerphone and a computer screen.

And now, with our special group membership offer, your entire board can attend—even from different locations. This offer requires an HOAleader.com Group Membership. When any group member orders, we will set up access for the entire group. Up to 10 users can attend for one low price. It’s another incredible deal as part of HOAleader.com Group Membership.

Because the conference is live, you can ask the speakers questions via the webinar interface. Many attendees tell us this is the most valuable part of the webinar.

You will receive access instructions via e-mail several days before the event. You don’t need any additional materials before the webinar starts. Your conference materials will be available for you to view when you join the session, and a link to the presentation slides (PDF) will be sent to you shortly after the session ends.

About On-Demand Access to the Webinar Recording

If you order an option that includes the webinar recording, you will receive access instructions via email approximately one week after the live event. The recording can be viewed online (through your browser) an unlimited number of times for 90 days. If you have an HOAleader.com group membership, your entire group will get access to the webinar recording for no additional charge. The presentation slides will be available for download. (No physical media such as a CD or DVD will be mailed to you.)

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Why You Can Sign Up To Attend This Event with Confidence

If you are not completely satisfied after attending an HOAleader.com event, let us know, and we will refund 100% of your registration fee — no questions asked.

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About HOAleader.com

HOAleader.com’s attorney editors and experienced journalists constantly research the latest developments in HOA law affecting homeowner and condominium associations across the U.S. Then we publish plain-English analyses of what those developments mean to you as an HOA leader, and what you need to do now to comply with HOA laws, steer clear of legal trouble, avoid or resolve conflicts within your homeowners association, make HOA management easier, and safeguard your community association’s property values and quality of life.

Not a member yet?
Sign up for a free trial membership here.

How to Make Your Architectural Review Committee More Fair and Effective

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, July 9, 2026
2-3 p.m. Eastern

A North Carolina case, Duff v. The Sanctuary at Lake Wylie Property Owners Association, sums up the challenges with architectural review committees—they often don’t have great policies and procedures, and they can get your condo or HOA into big legal trouble.

In Duff, the court held that an HOA’s ARC essentially put homeowners through the motions with no intention of approving their architectural requests. That arbitrariness cost the HOA dearly—$70,000 in punitive damages alone.

Duff isn’t the first case in which an ARC acted improperly, and it won’t be the last. But we can help you ensure your community’s ARC doesn’t land your association in similarly choppy waters—and we can help you tackle the new questions ARCs face today as a result of challenges triggered by new focus on structural issues as a result of the Surfside, Fla., condo collapse.

Join us for an in-depth webinar on July 9, when two community association lawyers will help you understand how you can strengthen your ARC to ensure fewer headaches, happier owners, and a fairer, more consistent outcome.

You’ll get clear and helpful information on:

• The many different ways governing documents address architectural review (some allow broad powers, others less, some have a separate and independent committee, others don’t)
• A review of a few cases in various states showing the ways ARCs got community associations in legal trouble
• Who should be on your ARC and whether you can make changes whenever you think it would improve your processes
• How to determine which architectural changes need to be approved by your ARC and which don’t—and whether that standard has changed today temporarily or permanently as a result of scrutiny post-Surfside
• The factors the ARC should consider in reviewing requests—every single time they get a request, along with tips for reviewing applications
• Whether your ARC or board can control or influence owners’ decisions about whether they can have workers on site inside and outside their homes, and when it might be wise to do so, if it’s possible
• How you and your ARC members can improve consistency and predictability for owners by creating a historical record to ensure ARC members today, and those in five years, are aware of past decisions
• How owners can appeal ARC decisions
• Dos and don’ts when it comes to ARC practices
• And much more!

In one hour, you’ll receive information you can implement immediately to ensure your ARC operates professionally and consistently—and ultimately that your owners will understand and respect your ARC’s decisions. Register now for this informative event for community association board members.

HOA Board Members and Fiduciary Duties: What You Must Know to Fulfill Your Duty to Your Association and Protect Yourself from Personal Liability

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, May 14, 2026
2-3 p.m. Eastern

When you volunteered to serve your community association as a board member, did you realize you were agreeing to set aside your own interests and act as a fiduciary on behalf of the entire association? Are you confident you know every scenario where you might trip up and expose yourself to personal liability by failing to live up to this important duty?

Set aside an hour of your time to learn what you need to know and ensure you’re not risking your own financial security by making common—but easily avoidable—mistakes while volunteering as an HOA board member.

Join us for in an in-depth webinar on May 14 led by two community association experts who will explain in layperson’s terms what it means to act as a fiduciary for your association.

You’ll learn:

• The legal definition of a fiduciary—and the real-life risks you face if you’re found to have breached your fiduciary duties
• The specific responsibilities you carry because of your fiduciary duties, including:
  • What it means to act in a “representative capacity”
  • Understanding the “business judgment rule”
  • How to meet confidentiality requirements
• Tips to help you understand potential conflicts of interest and how they can trigger a breach of your fiduciary duty
• Best practices to help you avoid the most common conflicts of interest board members face
• Information to help you identify when providing full disclosure will diffuse conflicts of interest, along with practical suggestions for doing that properly
• What you need to know about insurance to protect you from claims of a breach of your fiduciary duty
• And much more!

Arm yourself with the knowledge you need to protect yourself and your association. Bring your entire board and make sure everyone knows these critical, fundamental concepts of good HOA governance. By proactively educating your entire board, you may just nip a potential conflict of interest problem in the bud. Register now for this informative event for community association board members.

Don’t Get Soaked: What Your Condo/HOA Needs to Know to About Who Maintains, Repairs, and Pays to Prevent and Clean Up Water Damage

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, April 16, 2026
2-3 p.m. Eastern

We can’t tell you how many requests we’ve gotten recently from HOAleader.com readers for more information on how to handle the swamp that is water damage in a community association. This is one of the most confusing and frustrating challenges that arises, not just in condos and townhomes but also in HOAs, where water from common areas creeps into and causes damage to owners’ individual units.

Sometimes documents are confusing. Sometimes they’re simply silent. Are you just supposed to wing it when it comes to who’s responsible to pay and maintain property to prevent water intrusion and to pay and fix owners’ property when water escapes into their units?

We got you.

Join this in-depth webinar on April 16 with two community association lawyers who have provided extensive guidance to their clients on these issues will walk you through the steps to take to smartly and consistently address these.

You’ll get easy-to-understand information on:

• The steps you and the owners involved should take immediately to contain the problem
• What governing documents provisions to review to determine whose job it is to maintain and repair building components that can contribute to water damage
• The provisions that will guide you in identifying who’s responsible for repairing the damaged property
• How to figure out who pays for repairs, regardless of who caused the damage
• What to do when your documents are silent on critical issues in your analysis
• What to know about owners and association insurance when it comes to getting reimbursed for the cost of repairs
• The pros and cons of association documents that allow only the association to conduct repairs but then allow the cost of those repairs to be assessed back to owners
• Tips for amending your governing documents to more clearly identify who’s responsible for what
• And much more!

In 60 quick minutes, you’ll receive a roadmap that helps you avoid confusion and tension when you’re already dealing with a stressful emergency situation. Register now for this informative event for community association board members.

A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

CRM in Action: Building Smarter, More Integrated Programs

Wednesday    |   February 25, 2026    |   2 p.m. Eastern

Your Presenters:

• Laura Lee Jones, Founder & CEO of LionShare
• Kelly Faley, Principal, Kelly Faley Consulting LLC
• Denise Davis, Vice President, Marketing Technology & Operations, Emory Healthcare
• Craig Kartchner, Chief Marketing & Customer Engagement Officer, HonorHealth

Moderated by:

• Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

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Sponsored by:

This event is free to attend thanks to our event sponsor.

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Healthcare marketers are under increasing pressure to show results, but CRM programs still struggle to deliver on their full potential. In this expert panel, four industry leaders return to share new insights, lessons learned, and evolving strategies for turning CRM into an enterprise growth engine.

From operational readiness to data governance and cross-functional alignment, we’ll explore what it really takes to build CRM programs that move the needle across patient engagement, referral growth, and system-wide visibility.

In this webinar, you’ll learn how to:

• Identify and prioritize CRM use cases that align with organizational goals, including growth, retention, and value-based care initiatives

• Avoid common data and campaign missteps by improving integration and governance

• Design CRM strategies that engage both consumers and referring physicians

• Build the cross-functional alignment needed for long-term success

• Translate insights into action, whether you’re launching, scaling, or refining your CRM

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Webinar at a Glance

Date:   Wednesday, February 25, 2026
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend, thanks to our event sponsor.

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Can’t attend on February 25?
Register now and get the webinar recording to view at your convenience.
Everyone who registers will be sent a link to the webinar recording after the event.

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The 12 Most Pressing Issues for Condo/HOA Boards In the New Year

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, December 18, 2025
2-3 p.m. Eastern

Free Member Webinar Members can register for this event at no cost by clicking register now. Not a member yet? Just sign up for a free 7-day trial, and then register here.

The condo and HOA world is going through huge upheaval, from increased insurance costs to tighter requirements on reserves and maintenance to the use of artificial intelligence to both benefit and to attack boards.

The coming year promises to be just as intense. That’s why the best-run boards are working now to prepare their condo/HOA for the issues they’re most likely to face in the coming year.

We can help you identify and prepare for the challenges of 2026. Join us for a must-attend webinar on December 18. You’ll hear four community association experts with decades of experience discuss the trends they expect to be front and center in 2026, along with what you need to know to ensure you’re ahead of the curve instead of constantly putting out fires.

Here are 12 hot topics our experts are tracking for their clients:

1. What to know about the dramatic rise in recalls and contested elections, including how to prevent them with smart, proactive steps early rather than after-the-fact damage control
2. What you need to know about owners unleashing artificial intelligence on both boards and their association attorneys
3. The tactics boards are using to stay insured without breaking the bank
4. Why you should be preparing for increased delinquencies, including implementing or updating your collection policy
5. How to handle owners’ more-frequent records requests and demands for transparency
6. Tips for addressing your aging infrastructure without creating a financial crisis
7. Why California’s new law capping most condo/HOA fines at $100 is both a horror story and a heads up for boards nationwide about the importance of being aware of what’s happening in your state and local governments
8. Tactics for conveying bad news—perhaps assessment increases or special assessments—to your owners without facing mutiny and over-the-top anger
9. Why regulatory complaints against condos and HOAs are on the rise (spoiler alert: they’re relatively cheap or even free to file) and best practices and steps for dealing with those that will inevitably be filed against your association
10. How some California condo and HOA boards learned hard lessons after the “damage and destruction” language of their governing documents became an issue after wildfires
11. How technology is affecting condo and HOA notices—can you just email notices for such things as your annual membership meeting to members to save time and costs of postage?
12. When trying to curb attorneys’ fees can backfire and even lead to criminal penalties against your board members

In 60 information-packed minutes, you’ll get the information you need to ensure that 2026 is your association’s best and most positive year ever. Register now for this informative event for community association board members.

Enforcement of Your HOA’s Rules: How to Create Enforceable Rules, Effective Fines, and a Fair Violation Process

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, October 2, 2025
2-3 p.m. Eastern

Our experts tell us that tensions continue to escalate at condos and HOAs—and more and more angry owners are more defiant and willing to challenge authority than ever before. So enforcing your condo or HOA’s rules in today’s environment must feel like you’re in a high-wire act.

But ensuring that rules in your community are enforced consistently and fairly doesn’t have to be a pitched, tense, and unpleasant battle between your board and your homeowners. With some smart planning, you can make enforcing your HOA’s rules quicker, easier, and less stressful.

Join us for an in-depth webinar on October 2 led by two community association experts who have decades of hands-on experience in advising associations on how to create and enforce rules and insights on the day-to-day operations of rules enforcement. You’ll get up-to-date practical ideas, systems, and processes you can begin to take advantage of at your association the minute the webinar ends.

You’ll learn:

• The role of the lowly rule in HOAs, being less powerful than a CC&R or a bylaw, but easier to implement than provisions in those weightier documents
• How to determine the steps you need to follow to create enforceable rules
• Tips for identifying what you can handle with a rule and what you should never try to accomplish through a rule
• How fines fit into rulemaking, including how to set an effective fine amount and how to know when you’ve gone too far with a fine
• The steps you need to take to create an effective violation system — from notice of a violation to providing a meaningful right for owners to state their defense at a fair hearing
• Insights into rules you’ll never be able to enforce and fines that’ll fall short of their goal to curb repeated violations
• Suggestions to help you avoid the most common mistakes boards make creating and enforcing their rules
• And much more!

In just 60 minutes, you’ll gain practical, valuable tools you can use right away to make your rules more enforceable and your violation process more fair. Register now for this informative event for community association board members.

A new Strategic Health Care Marketing webinar for health care marketers and strategists

Pediatric Marketing in 2025: What Are Parents Really Thinking About Children’s Health Care?

Wednesday    |   May 21, 2025    |   2 p.m. Eastern

Your Presenters:

• Deb Pappas, Vice President, Chief Marketing & Communications Officer, Connecticut Children’s
• Bob Davidson, Vice President, Marketing & Communications, Children’s Nebraska
• Leona Wong, Director of Brand Strategy, Stanford Medicine/Children’s Health

Moderated by:

• Rob Klein, Founder & CEO, Klein & Partners

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Sponsored by:
Klein & Partners

This event is free to attend thanks to our event sponsor.

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The 13th annual edition Klein & Partners National Consumer Insights Study (NCIS) — a survey of 1,000 health care decision-makers from across the country — focuses solely on how parents view health care and how they make decisions for their children.

If you have been looking for detailed national data to inform your marketing planning for pediatric services, this study will give you a deeper understanding of parent perspectives and preferences and enable you to effectively tailor your pediatric marketing initiatives.

Our panel of experts will weigh in on the survey results and share insights from their lived experience as marketing leaders in children’s hospitals.

Join us for this free webinar on Wednesday May 21, 2025 — you’ll come away with actionable insights from the latest pediatric-focused research and commentary from our panel.

You’ll learn:

• The four segments of children’s health and how they shape parent behavior
• Where parents turn for information and what they actually want to know
• How hospital brand, pediatrician choice, and awards factor into decisions
• What drives parent loyalty and what pushes them away
• Digital touchpoints that matter — urgent care, virtual visits, online research
• Why maternity experience impacts lifetime customer value

And much more!

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Webinar at a Glance

Date:   Wednesday, May 21, 2025
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend, thanks to our event sponsor.

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Can’t attend on May 21?
Register now and get the webinar recording to view at your convenience.
Everyone who registers will be sent a link to the webinar recording after the event.

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A new Strategic Health Care Marketing webinar for healthcare marketers and strategists

Strategic Health Care Marketing in Academic Medical Centers: Navigating 2025’s Challenges

Wednesday    |   April 2, 2025    |   2 p.m. Eastern

Your Presenters:

• Don Stanziano, SVP, Chief Marketing Officer, Banner Health
• Tara Coyle, Senior Director, Web Strategy at MUSC
• Suzanne Hendery, Chief Marketing & Customer Officer at Renown Health
• Charlie DeLong, SVP, Technology at Primacy

Moderated by:

• Therese Lockemy, Founder and Principal Consultant, Inner Path Digital, L.L.C

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Sponsored by:

This event is free to attend thanks to our event sponsor.

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The role of healthcare marketing in Academic Medical Centers (AMCs) is evolving rapidly. Financial constraints, ongoing digital transformations, and the increased focus on the overall patient experience are deeply intertwined in paving the way for success and growth. This discussion will explore how AMC’s can rethink traditional healthcare marketing, placing a stronger emphasis on funnel management and optimizing the path to conversion while navigating financial constraints and the need for greater efficiency. Optimized user journeys, scalable and efficient technical architecture and best in class services allow for the maximum impact and operational effectiveness.

Join us as our panelists explore how you can:

• Make Smarter MarTech investments – Discover what’s driving ROI for AMCs and how to optimize your technology stack.
  
  
• Strengthen marketing’s role in institutional growth – Learn strategies to drive impact and efficiency amid budget pressures.
  
  
• Stay ahead of AI and digital transformation – Discover what’s next for AMCs and how to leverage technology for smarter marketing.
  
  
• Adapt to shifting workforce dynamics – Explore how marketing teams are evolving to do more with fewer resources.
  
  
• Enhance patient experience through digital innovation – Uncover new ways to create seamless, patient-centered digital experiences.
  
  
• Adapt your marketing strategy to financial constraints – Learn how to prioritize resources and maximize impact among budget pressures.

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Webinar at a Glance

Date:   Wednesday, April 2, 2025
Time:   2 p.m. Eastern, 1 p.m. Central, 12 p.m. Mountain, 11 a.m. Pacific
Duration:   60 Minutes
Cost:   This event is free to attend, thanks to our event sponsor.

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Can’t attend on April 2?
Register now and get the webinar recording to view at your convenience.
Everyone who registers will be sent a link to the webinar recording after the event.

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Condo/HOA Leaders’ Dos and Don’ts: The Roles and Duties of the HOA President, Secretary, Treasurer, and Director

An HOAleader.com Webinar for Condo and HOA Boards

Thursday, March 20, 2025
2-3 p.m. Eastern

Let’s first say thank you for volunteering to lead your condo or HOA, whether you’re president, a board member, or serving in another role. It’s a hard job, and you’re making your community a better place to live with your efforts.

But do you know exactly what you’re supposed to be doing—and not doing—in your leadership role? Have you read the job description (have you seen one?)? Do you know what the law requires of you? Do you know what actions would be considered overstepping your role?

We’ve got you covered. Join us for a March 20 webinar to hear two experienced community association lawyers walk you through:

• The difference between a condo/HOA director and an officer
  
• The role and authority of a condo/HOA president
  
• What a condo/HOA treasurer is responsible for, particularly if your management company handles your community’s financials
  
• The duties of a condo/HOA secretary
  
• What’s expected of a condo/HOA director at large
  
• Where vice presidents fit into condos/HOAs
  
• What to know if you’re a committee chair or member
  
• Your board’s authority to create additional officer positions
  
• Why some officers may have special voting or veto rights
  
• Can—and should—your members hold multiple offices at the same time?
  
• The election and removal of officers, when members refuse an office, and resignation of an officer position
  
• Where condo/HOA leaders overstep their authority and where they don’t step up but should
  
• What can happen to you if you don’t do your job or you go rogue?
  

In just 60 minutes, you’ll get job descriptions and tips for effectively carrying out your obligations as a leader in your community. Register now for this informative event for community association board members.